Help centre

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Find resources about booking, intra-city delivery, long haul transport and partnering with VFRYT.

Customer FAQs

Booking & vehicle selection

Open the VFRYT customer app, enter your pickup and delivery locations, add your goods details and choose the right vehicle. Confirm your booking through the app, subject to partner availability.

Download the VFRYT customer app from Google Play or the Apple App Store.

VFRYT offers 2-wheelers, 3-wheeler cargo vehicles and 4-wheeler small cargo vehicles for goods transportation within a city. Choose a vehicle suited to your goods’ weight and size, within its lawful carrying capacity.

Long Haul transport covers inter-city and inter-state goods movement with 20ft, 32ft SXL and 32ft MXL closed vehicles. Availability depends on your route and vehicle requirement.

Provide accurate pickup and delivery locations, the type and approximate quantity or weight of goods, your vehicle requirement, loading requirements and any delivery instructions. Incorrect or changed trip details may affect availability or charges.

Tracking, delivery & safety

VFRYT provides trip tracking through the customer app so you can follow your goods from pickup to drop.

Bookings are OTP secured to add an extra layer of security to the delivery handover. Share a trip OTP only for its intended handover step.

VFRYT supports digital proof of delivery to record completion of a delivery. For Long Haul transport, this helps confirm that the goods have reached the drop location.

Loading and unloading are solely the customer’s responsibility. Customers must arrange the necessary people and equipment at both pickup and delivery locations. VFRYT and delivery partners do not provide loading or unloading services.

Payments, cancellations & documents

For Intra-city trips, pay the trip amount directly to the delivery partner. For Long Haul trips, pay through the wallet in the VFRYT app.

Yes. Estimated charges may change if actual trip conditions differ from the booking details. Applicable tolls, parking, waiting, loading or unloading, additional distance or time, taxes and other disclosed charges may also apply.

There are no cancellation charges before a vehicle is allocated. Once a vehicle is allocated, a cancellation charge applies. The amount is shown in the app at the time of cancellation.

Where legally required, customers must provide accurate invoices, e-way bills, delivery challans, permits and other statutory transport documents. Transportation may be refused if required documents are missing. For GST or e-way bill applicability, consult current official guidance or your tax adviser.

Account management

To request deletion of your VFRYT customer account, complete the form on our Delete Account page. Review and send the prefilled email to submit your request. VFRYT may verify your identity and review pending trips, payments or disputes before processing it.

Related page: Delete Account

Delivery Partner FAQs

Joining & vehicle eligibility

Choose Intra-city or Long Haul on the Drive with VFRYT page. Download the appropriate partner app from Google Play, then complete the applicable onboarding and verification requirements.

Intra-city partners can join with a 2-wheeler, 3-wheeler or 4-wheeler small cargo vehicle. Long Haul partners can join with 20ft, 32ft SXL or 32ft MXL closed vehicles. Vehicles and drivers must meet applicable legal and onboarding requirements.

Use VFRYT Boss for Intra-city deliveries and VFRYT–Fleet Owner for Long Haul loads. Both partner apps are Google Play only; there is no Apple App Store version for partners.

VFRYT may request identity and address proof, a valid driving licence, vehicle RC, insurance, applicable permits, fitness and PUC certificates, bank details and other required KYC information. The applicable documents depend on the vehicle, service and legal requirements.

Commission, payments & earnings

No commission is deducted from your earnings on any trip. Separate platform charges apply:
  • Intra-city partners: A platform usage fee is collected based on your vehicle type.
  • Long Haul partners: A flat platform charge is collected per trip.
These platform charges are separate from commission.

Intra-city partners receive the applicable trip amount directly from the customer, unless another arrangement is expressly communicated. The Intra-city offering combines 0% commission, direct payment and higher earning possibilities.

The Long Haul offering includes 0% commission, 100% payment guarantee and load matching. Applicable trip and service terms govern the payment arrangement.

No. Your earnings depend on the number of trips you complete and the time you spend on the platform.

Trips & partner responsibilities

VFRYT connects Long Haul vehicle partners with business freight requirements for inter-city and inter-state routes. Matching supports finding suitable loads; it does not guarantee a fixed volume of business.

Avoid unnecessary cancellations after accepting a trip. Repeated or unjustified cancellations may affect account access or eligibility for platform benefits. Report legitimate safety, legal, mechanical or emergency reasons through the platform.

Collect only the trip amount and other charges authorised or disclosed for the trip. Do not demand unauthorised additional payments or recover your own platform or usage fee from the customer. VFRYT will investigate any reported or detected unauthorised collection. If the violation is confirmed after investigation, the delivery partner will be blacklisted from the VFRYT platform.

Account management

To request deletion of your VFRYT delivery partner account, complete the form on our Delete Account page. Review and send the prefilled email to submit your request. VFRYT may verify your identity and review pending trips, payments, disputes or investigations before processing it.

Related page: Delete Account