Customer Support Executive

Number of Vacancy: 2

Experience: 0 - 2 years

Location: Bangalore, Chennai, Noida

Job description

Roles and Responsibilities:

• Provide customer support through phone calls, emails, or chats.
• Handle customer queries via phone calls, emails, and chats.
• Coordinate with other team for POD(Proof of Delivery) Collection.
• Line-Haul Vehicle Tracking with our In-house Intelligent Dashboard.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions using CRM software.

Desired Candidate Profile:

• Immediate Joiners preferred
• Freshers with interest to work in Logistics based company.
• Required language skills: English, Tamil, Hindi - Must
• Basic Excel Knowledge.

Role: Customer Success, Service & Operations - Other

Industry Type: Courier / Logistics (Logistics Tech)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education: Any Graduate

Key Skills

Communication Skills, Language Skills, MIS, Hindi Speaking, Computer Skills, Management Skills, Coordination Skills