Ready to Boost Up Your Business
These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the VFRYT customer application, website, platform and related services (“Platform”) operated by Radure Handling Pvt. Ltd., having its office at:
Transworld House No. 2, Second Floor, 9th Lane, Dr. Radhakrishnan Salai, Mylapore, Chennai, Tamil Nadu 600004
Radure Handling Pvt. Ltd. operates the Platform under the brand name “VFRYT” (“VFRYT”, “Company”, “we”, “us” or “our”).
By registering, accessing, browsing or using the Platform, you agree to be bound by these Terms, the VFRYT Privacy Policy and any additional terms applicable to particular services.
If you do not agree with these Terms, you must not access or use the Platform.
1. DEFINITIONS
For purposes of these Terms:
“Customer”, “you” or “your” means any individual, business, company, partnership, proprietorship, LLP or other entity using the Platform to request commercial mobility or transportation services.
“Delivery Partner” means an independent driver, vehicle owner, fleet operator, vendor or transportation service provider who provides transportation services to Customers through or in connection with the Platform.
“Platform” means the VFRYT mobile application, website, technology systems, APIs, dashboards and related technology operated by Radure Handling Pvt. Ltd.
“Trip” means a transportation assignment requested by a Customer and accepted by a Delivery Partner.
“Trip Amount” means the transportation amount payable by the Customer to the Delivery Partner for a completed Trip, together with applicable tolls, parking, waiting charges, loading/unloading charges or other applicable charges.
“Usage Fee” or “Platform Fee” means the separate fee charged by VFRYT to Delivery Partners for access to and use of the Platform. It is not a percentage commission on the Delivery Partner’s Trip earnings.
“Goods” means any cargo, package, material, product, document or other item entrusted by the Customer for transportation.
“POD” means proof of delivery, which may include OTP confirmation, digital acknowledgement, signature, photograph, electronic confirmation or other records accepted by VFRYT.
2. NATURE OF VFRYT SERVICES
2.1 VFRYT is a technology-enabled commercial mobility and logistics platform designed to facilitate connections between Customers requiring transportation services and Delivery Partners providing transportation services.
2.2 VFRYT may provide technology for:
2.3 Unless expressly stated otherwise in a specific service arrangement, VFRYT does not take ownership of the Goods transported.
2.4 The Delivery Partner is responsible for performing the actual transportation service.
2.5 VFRYT does not represent that every booking request will necessarily be accepted or that a particular vehicle will always be available.
3. CUSTOMER ELIGIBILITY
3.1 You must be legally capable of entering into a binding agreement.
3.2 If you use VFRYT on behalf of a company or other organisation, you represent that you are authorised to bind that organisation.
3.3 You must provide accurate and complete information.
3.4 VFRYT may refuse registration or suspend an account where information is inaccurate, incomplete, misleading or fraudulent.
4. CUSTOMER ACCOUNT
4.1 You may be required to create an account.
4.2 You are responsible for maintaining the confidentiality of your login credentials and OTPs.
4.3 You must immediately notify VFRYT if you suspect unauthorised use of your account.
4.4 You must not:
5. BOOKING AND VEHICLE ALLOCATION
5.1 A Customer may submit a Trip request by providing information including:
5.2 Vehicle availability is subject to actual availability of Delivery Partners.
5.3 VFRYT may display available vehicle categories, estimated charges and other trip information.
5.4 A Trip becomes operational only when accepted/confirmed in accordance with the Platform's booking process.
5.5 Estimated prices may change where actual trip conditions differ from the information originally provided.
6. CUSTOMER PAYMENT MODEL
6.1 VFRYT follows a 0% commission model for Delivery Partners.
6.2 VFRYT does not deduct a percentage commission from the Delivery Partner's Trip earnings merely because the Delivery Partner receives a Trip through the Platform.
6.3 The Customer's Trip Amount is payable directly to the Delivery Partner, unless VFRYT expressly communicates a different payment arrangement for a specific service.
6.4 VFRYT's separate Platform/Usage Fee charged to Delivery Partners is independent of the Customer's Trip Amount.
6.5 The Customer must pay all applicable:
6.6 VFRYT does not guarantee that a Delivery Partner will accept payment by a particular method unless expressly stated.
7. CANCELLATION
7.1 A Customer may cancel a booking subject to the cancellation rules displayed by VFRYT.
7.2 Cancellation charges may apply depending on:
7.3 Where applicable, cancellation charges may be payable directly to the Delivery Partner.
7.4 VFRYT may modify cancellation rules based on vehicle category, location, demand, distance or operational requirements.
8. CUSTOMER RESPONSIBILITY FOR GOODS
8.1 The Customer is responsible for accurately declaring the Goods.
8.2 The Customer must disclose:
8.3 The Customer represents that it has lawful ownership, possession or authority to transport the Goods.
8.4 The Customer must not use the Platform to transport illegal, prohibited or restricted Goods.
9. PROHIBITED AND RESTRICTED GOODS
Unless expressly accepted under a legally compliant specialised service, Customers must not request transportation of:
VFRYT may refuse transportation where Goods appear unsafe, unlawful, inadequately packaged or materially different from the declared Goods.
10. PACKAGING
10.1 The Customer is responsible for appropriate packaging.
10.2 Packaging must reasonably protect Goods against normal transportation conditions.
10.3 Fragile Goods must be properly packed and clearly identified.
10.4 VFRYT and the Delivery Partner may refuse Goods that are inadequately packed where transportation may create a safety or damage risk.
11. WEIGHT, DIMENSIONS AND VEHICLE CAPACITY
11.1 Customers must select an appropriate vehicle category.
11.2 Goods must not exceed the lawful capacity of the vehicle.
11.3 The Customer must not compel a Delivery Partner to overload the vehicle.
11.4 Where the actual Goods differ materially from the booking information, VFRYT or the Delivery Partner may:
12. LOADING AND UNLOADING
12.1 Unless otherwise agreed, the Customer is responsible for making Goods available for loading.
12.2 The Customer must provide reasonable loading/unloading assistance where required.
12.3 The Delivery Partner is not required to undertake manual loading/unloading beyond the agreed service scope.
12.4 Additional manpower or specialised handling may attract additional charges.
13. PICKUP AND DELIVERY ADDRESS
13.1 Customers must provide accurate pickup and delivery addresses.
13.2 The Customer must provide appropriate access for the selected vehicle.
13.3 Where the vehicle cannot safely access the stated location, the Customer may be required to bring the Goods to a reasonably accessible location.
13.4 Additional distance or waiting charges may apply where inaccurate address information causes additional travel or waiting.
14. DELIVERY AND RECIPIENT
14.1 The Customer is responsible for ensuring that an authorised recipient is available.
14.2 Delivery may be evidenced through:
14.3 A digital POD may be treated as evidence of delivery, subject to applicable law and the circumstances of the Trip.
15. FAILED DELIVERY / RETURN TO ORIGIN
15.1 If delivery cannot be completed because:
the Delivery Partner may contact the Customer for further instructions.
15.2 Additional waiting, return-to-origin, additional distance, parking or other charges may apply.
15.3 The Customer remains responsible for reasonable additional transportation costs arising from circumstances attributable to the Customer or recipient.
16. E-WAY BILL AND STATUTORY DOCUMENTS
16.1 Where legally required, the Customer is responsible for providing appropriate:
16.2 VFRYT and/or the Delivery Partner may refuse transportation where legally required documents are unavailable.
16.3 The Customer remains responsible for the accuracy of documents supplied by it.
17. GOODS INSURANCE
17.1 VFRYT does not insure the Goods transported through the Platform.
17.2 VFRYT's Trip rates do not automatically include cargo/transit insurance premiums.
17.3 Customers are responsible for obtaining appropriate cargo/transit insurance for their Goods based on the value and nature of the Goods.
17.4 The Delivery Partner may be required to maintain statutory motor vehicle insurance for the vehicle. Such vehicle insurance should not be interpreted as cargo insurance for the Customer's Goods.
18. LOSS, DAMAGE OR THEFT
18.1 In case of loss, damage or theft, the Customer should promptly inform VFRYT and the Delivery Partner.
18.2 Where the Customer wishes to lodge an insurance claim, the Customer must follow the claim procedure prescribed by its insurer.
18.3 VFRYT may reasonably assist with an insurer's survey or information request where appropriate.
18.4 VFRYT may issue a Certificate of Facts containing factual information available to VFRYT concerning the reported incident.
18.5 A Certificate of Facts is intended to record factual circumstances and shall not, by itself, constitute an admission of liability by VFRYT.
18.6 The insurer independently determines whether the loss is covered and the amount payable under the relevant insurance policy.
18.7 The Customer remains responsible for complying with the insurer's notification deadlines, documentation requirements and claim procedures.
19. CUSTOMER CONDUCT
Customers must not:
VFRYT may suspend or terminate accounts for violations.
20. CUSTOMER AND DELIVERY PARTNER INFORMATION
For operational purposes, VFRYT may share appropriate information between Customer and Delivery Partner, including:
Such sharing is governed by the VFRYT Privacy Policy.
20.1. ACCOUNT DELETION
A Customer may request permanent closure of their VFRYT account by submitting a written request to dataprotection_officer@vfryt.com. VFRYT may verify the requester's identity and review any pending Trips, payments, disputes, claims, investigations, violations, suspension or blacklisting before processing the request. Account deletion will not extinguish any outstanding obligations or prevent VFRYT from taking action or retaining information where required or permitted by applicable law.
21. LOCATION TRACKING
VFRYT may use GPS and other location technologies to:
22. COMMUNICATIONS
You consent to receiving operational communications through:
Operational communications may include booking confirmations, trip updates, OTPs, support messages, payment information and safety notifications.
23. RATINGS AND REVIEWS
23.1 Customers may be permitted to rate or review Delivery Partners.
23.2 Reviews must be truthful and must not contain unlawful, abusive, defamatory or discriminatory content.
23.3 VFRYT may remove content that violates its policies or applicable law.
24. PLATFORM AVAILABILITY
VFRYT does not guarantee uninterrupted availability of the Platform.
Services may be temporarily unavailable due to:
25. INTELLECTUAL PROPERTY
All rights in the VFRYT Platform, software, trademarks, logos, designs, interfaces, content and technology belong to or are licensed to Radure Handling Pvt. Ltd.
Customers receive a limited, non-transferable right to use the Platform for its intended purpose.
No Customer may copy, reverse engineer, reproduce, modify, sell or commercially exploit VFRYT's technology without written permission.
26. THIRD-PARTY SERVICES
The Platform may integrate third-party services such as:
Third-party services may be governed by their own terms and privacy policies.
27. ACCOUNT SUSPENSION AND TERMINATION
VFRYT may suspend, restrict or terminate access where reasonably necessary, including for:
28. INDEMNITY
To the extent permitted by law, the Customer agrees to indemnify and hold harmless Radure Handling Pvt. Ltd., its affiliates, officers, employees and representatives against claims, losses, damages, penalties and expenses arising from:
29. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VFRYT shall not be responsible for indirect, consequential, incidental or special losses arising from use of the Platform.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Where a transportation-related loss is attributable to the Delivery Partner, the Customer's rights and remedies against the Delivery Partner shall be determined in accordance with applicable law and the circumstances of the Trip.
30. FORCE MAJEURE
VFRYT shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, floods, storms, accidents, strikes, riots, war, government restrictions, epidemics, telecommunications failures, power failures or major technology failures.
31. GOVERNING LAW
These Terms shall be governed by the laws of India.
Subject to applicable law, courts having jurisdiction in Chennai, Tamil Nadu shall have jurisdiction over disputes arising from these Terms.
32. CHANGES TO THESE TERMS
VFRYT may update these Terms from time to time.
The revised Terms may be published through the Platform with an updated effective date.
Continued use of the Platform after the revised Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
33. GRIEVANCE REDRESSAL
For complaints, grievances, privacy concerns or questions relating to these Terms, Customers may contact:
Grievance Officer
Radure Handling Pvt. Ltd.
Transworld House No. 2, Second Floor,
9th Lane, Dr. Radhakrishnan Salai,
Mylapore, Chennai, Tamil Nadu 600004
Email: grievance_officer@vfryt.com
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
VFRYT will endeavour to acknowledge and address grievances within the timelines prescribed by applicable law.
34. GENERAL
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue to apply.
Failure by VFRYT to enforce any provision shall not constitute a waiver.
These Terms, together with the Privacy Policy and applicable service-specific terms, constitute the agreement governing your use of the Platform.
© Radure Handling Pvt. Ltd. All Rights Reserved.
VFRYT, operated by Radure Handling Pvt Ltd, is a supply chain startup that offers digital forwarder services for modern-day logistics.
