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This Privacy Policy explains how Radure Handling Pvt. Ltd., operating under the brand VFRYT, collects, uses, stores, shares and protects information relating to users of its applications, websites and technology platforms.
Legal Entity: Radure Handling Pvt. Ltd.
Address: Transworld House No. 2, Second Floor, 9th Lane, Dr. Radhakrishnan Salai, Mylapore, Chennai, Tamil Nadu 600004
This Privacy Policy applies to users of VFRYT's customer application, Delivery Partner application including VFRYT Boss, Fleet-related applications and associated websites, APIs and technology services, to the extent applicable.
1. INFORMATION WE COLLECT
Depending on your relationship with VFRYT, we may collect the following categories of information.
1.1 Customer Information
This may include:
• name;
• mobile number;
• email address;
• business/company name;
• billing information;
• pickup and delivery addresses;
• account information;
• booking information;
• trip history;
• recipient information;
• Goods-related information;
• communications with support;
• ratings and reviews; and
• other information voluntarily provided by the Customer.
1.2 Delivery Partner Information
This may include:
• name;
• mobile number;
• email;
• photograph;
• identity documents;
• address;
• driving licence;
• vehicle registration;
• insurance;
• permit;
• fitness certificate;
• PUC;
• bank/payment details;
• tax information;
• emergency contact;
• trip history;
• performance information;
• location information;
• device information;
• customer communications; and
• other onboarding information.
1.3 Fleet Owner Information
Where applicable, VFRYT may collect:
• company information;
• owner/director information;
• vehicle information;
• driver information;
• fleet details;
• financial/accounting information;
• documents;
• operational information;
• trip information; and
• Platform usage information.
2. LOCATION INFORMATION
VFRYT may collect location information from devices and vehicles where necessary for Platform functionality.
Location information may be used for:
• matching;
• dispatch;
• live trip tracking;
• navigation;
• ETA;
• trip verification;
• safety;
• fraud prevention;
• customer support;
• dispute resolution;
• analytics; and
• legal compliance.
Location permissions may depend on the features used and device settings.
3. DEVICE AND TECHNICAL INFORMATION
We may collect information such as:
• IP address;
• device type;
• operating system;
• app version;
• device identifiers;
• network information;
• browser information;
• crash information;
• login information;
• approximate location;
• diagnostic information; and
• interaction with the Platform.
4. TRIP AND TRANSACTION INFORMATION
We may collect information concerning:
• bookings;
• pickup and delivery locations;
• vehicle category;
• Trip Amount;
• Platform/Usage Fee;
• trip status;
• cancellation;
• waiting time;
• toll and parking information;
• POD;
• customer and recipient details;
• trip communications; and
• incident information.
5. COMMUNICATION INFORMATION
Where legally permitted and appropriately disclosed, communications through or facilitated by VFRYT may be recorded, monitored or stored for:
• customer support;
• safety;
• training;
• fraud prevention;
• quality assurance;
• dispute resolution; and
• legal compliance.
6. KYC AND VERIFICATION INFORMATION
For Delivery Partners and other users requiring verification, VFRYT may process:
• identity documents;
• driving licence;
• vehicle documents;
• bank details;
• photographs;
• verification results;
• background verification information; and
• other information reasonably necessary for onboarding and compliance.
7. INFORMATION FROM THIRD PARTIES
VFRYT may receive information from authorised third parties, including:
• identity verification providers;
• payment service providers;
• mapping providers;
• vehicle/document verification providers;
• fraud prevention providers;
• communication providers;
• government or regulatory authorities where legally permitted; and
• business customers or fleet operators.
8. PURPOSES OF PROCESSING
We may process information to:
• create and manage accounts;
• verify identity;
• facilitate bookings;
• match Customers and Delivery Partners;
• provide transportation services;
• provide live tracking;
• communicate trip information;
• provide customer support;
• process or support payment-related activities;
• administer Platform/Usage Fees;
• prevent fraud;
• investigate incidents;
• improve services;
• conduct analytics;
• maintain security;
• comply with law;
• respond to lawful requests;
• resolve disputes;
• send operational communications; and
• perform other purposes disclosed at the time of collection.
9. CUSTOMER–DELIVERY PARTNER INFORMATION SHARING
To facilitate a Trip, VFRYT may share relevant information between Customers and Delivery Partners.
This may include:
• name;
• masked/direct contact information where appropriate;
• pickup location;
• delivery location;
• trip information;
• vehicle information;
• delivery instructions; and
• other information reasonably required to complete the Trip.
10. PAYMENT INFORMATION
Where payment-related services are used, VFRYT may process relevant transaction information.
Payment card or banking credentials may be processed by authorised payment service providers rather than being directly stored by VFRYT, depending on the payment method.
The Delivery Partner's Trip Amount and VFRYT Platform/Usage Fee are separate commercial arrangements.
11. INSURANCE CLAIM INFORMATION
Where a Customer reports loss, damage or theft and seeks assistance relating to an insurance claim, VFRYT may process and share relevant information with:
• the Customer;
• Delivery Partner;
• insurer;
• surveyor;
• authorised claims administrator; or
• other parties reasonably required for claim handling.
VFRYT may prepare a factual Certificate of Facts where appropriate.
Such document is intended to record available facts and does not by itself constitute an admission of liability.
12. SERVICE PROVIDERS
VFRYT may use third-party service providers for:
• cloud hosting;
• mapping;
• GPS;
• communication;
• identity verification;
• analytics;
• customer support;
• payment;
• security;
• fraud prevention;
• document verification; and
• other technology or operational services.
Such providers may process information on behalf of VFRYT subject to applicable contractual and legal requirements.
13. GOVERNMENT AND LEGAL DISCLOSURES
VFRYT may disclose information where required or permitted by law, including to:
• police;
• courts;
• government departments;
• regulatory authorities;
• tax authorities;
• law enforcement agencies; and
• other legally authorised entities.
14. BUSINESS TRANSFERS
If Radure Handling Pvt. Ltd. undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, relevant information may be transferred as part of the transaction, subject to applicable law.
15. DATA RETENTION
VFRYT may retain information for as long as reasonably necessary to:
• provide services;
• maintain records;
• comply with legal obligations;
• resolve disputes;
• prevent fraud;
• enforce agreements;
• meet tax/accounting requirements; and
• protect legal rights.
Different categories of information may be retained for different periods.
16. DELETION OF INFORMATION
You may request deletion of your VFRYT account and personal information by writing to dataprotection_officer@vfryt.com. We may require reasonable information to verify your identity before processing the request.
Upon a valid request, we will delete or anonymise your personal information, subject to applicable law. Certain information, including geo-location, trip, transaction, POD, communication, fraud/security and insurance-related records, may be retained where necessary for safety, fraud prevention, dispute resolution, legal or regulatory compliance, enforcement of our rights, or legitimate operational requirements.
Deletion of your information may result in the closure of your VFRYT account and may prevent us from providing services or features that require such information.
16.1 Permanent Account Deletion
Customers and Delivery Partners who wish to permanently close their VFRYT account may submit a written request to grievance_officer@vfryt.com. Account deletion requests are not required to be initiated through the VFRYT application.
For security and fraud-prevention purposes, VFRYT may verify the identity of the requester and may require reasonable information or documentation before processing the request.
Before processing the request, VFRYT may review the account for any pending Trips, payments, disputes, claims, investigations, fraud or security matters, blacklisting, or other outstanding obligations.
Upon approval, the account will be permanently deactivated and personal information will be deleted or anonymised, except for information that VFRYT is required or permitted to retain under applicable law or for legitimate purposes including safety, security, fraud prevention, investigation, dispute resolution, legal or regulatory compliance, tax/accounting requirements, enforcement of rights, or prevention of attempts to circumvent account restrictions or blacklisting.
Where a Customer or Delivery Partner has been suspended, deactivated, blacklisted or otherwise restricted due to fraud, misconduct, safety violations, unauthorised collection of money, misuse of the Platform or other violations of VFRYT's Terms, VFRYT may retain relevant identifiers, records and reference information necessary to enforce such restriction and prevent the creation or use of another account to circumvent the restriction.
Deletion of an account will not remove or extinguish any rights, obligations, claims, investigations or liabilities that arose before deletion.
After permanent deletion, the user may no longer access the deleted account or associated services. Any future registration will remain subject to VFRYT's applicable eligibility, verification and onboarding requirements.
17. CORRECTION OF INFORMATION
Users may request correction of inaccurate or incomplete personal information, subject to verification and applicable law.
18. WITHDRAWAL OF CONSENT
Where processing is based on consent, users may withdraw consent subject to applicable law.
Withdrawal may affect the availability of certain Platform features where the relevant information is necessary to provide those features.
19. DATA SECURITY
VFRYT takes reasonable technical and organisational measures intended to protect personal information against:
• unauthorised access;
• unauthorised disclosure;
• alteration;
• loss;
• misuse; and
• destruction.
No technology system can guarantee absolute security.
20. FRAUD AND SECURITY
Information may be processed to detect and prevent:
• fake accounts;
• identity fraud;
• payment fraud;
• GPS manipulation;
• trip manipulation;
• account takeover;
• prohibited activities; and
• other Platform abuse.
21. COOKIES AND SIMILAR TECHNOLOGIES
VFRYT may use cookies, SDKs, pixels and similar technologies to:
• maintain sessions;
• remember preferences;
• understand Platform usage;
• analyse performance;
• improve functionality;
• detect fraud; and
• measure communications.
Users may control certain cookie settings through their browser or device.
22. MARKETING COMMUNICATIONS
Where permitted by applicable law, VFRYT may send information about:
• products;
• services;
• promotions;
• offers;
• Platform updates; and
• other relevant communications.
Users may opt out of promotional communications where applicable.
Operational and legally required communications may continue.
23. CHILDREN
The Platform is not intended for persons who are not legally permitted to use the relevant service.
VFRYT does not knowingly seek to collect personal information from children contrary to applicable law.
24. THIRD-PARTY WEBSITES AND SERVICES
The Platform may contain links or integrations to third-party websites or services.
VFRYT is not responsible for the privacy practices of independent third parties.
Users should review the privacy policies applicable to those services.
25. INFORMATION ABOUT OTHER PERSONS
If you provide VFRYT with information relating to another person, such as a recipient or employee, you represent that you are authorised to provide such information and that the information is being provided for a legitimate purpose.
26. AGGREGATED AND DE-IDENTIFIED INFORMATION
VFRYT may create aggregated, statistical or de-identified information that does not reasonably identify an individual.
Such information may be used for:
• analytics;
• business planning;
• service improvement;
• operational analysis;
• research; and
• reporting.
27. AUTOMATED SYSTEMS
VFRYT may use automated systems, algorithms or analytics for purposes such as:
• matching;
• dispatch;
• fraud detection;
• service optimisation;
• operational analysis; and
• safety.
Where required by applicable law, users may have rights relating to such processing.
28. INTERNATIONAL PROCESSING
Some technology or service providers used by VFRYT may process information outside the user's state or country, subject to applicable law and appropriate safeguards.
29. DATA PROTECTION RIGHTS
Subject to applicable law, users may have rights relating to:
• access;
• correction;
• deletion;
• withdrawal of consent;
• grievance;
• information regarding processing; and
• other applicable data protection rights.
Requests may be subject to identity verification.
30. DATA REQUESTS
Requests concerning personal information may be submitted to VFRYT through the grievance contact provided below.
VFRYT may require sufficient information to verify the identity of the requester before processing a request.
31. GRIEVANCE OFFICER
For privacy complaints, data-related requests or other grievances:
Grievance Officer
Radure Handling Pvt. Ltd.
Transworld House No. 2, Second Floor,
9th Lane, Dr. Radhakrishnan Salai,
Mylapore, Chennai, Tamil Nadu 600004
Email: grievance_officer@vfryt.com
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
VFRYT will endeavour to address grievances within the timelines prescribed under applicable law.
32. CHANGES TO THIS PRIVACY POLICY
VFRYT may update this Privacy Policy periodically.
The updated version will be published through the Platform with the revised effective date.
Where required by applicable law, VFRYT may provide additional notice or obtain consent for material changes.
33. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India, subject to applicable data protection and privacy legislation.
34. CONTACT
For privacy-related questions or requests:
Radure Handling Pvt. Ltd.
Transworld House No. 2, Second Floor,
9th Lane, Dr. Radhakrishnan Salai,
Mylapore, Chennai, Tamil Nadu 600004
Email: grievance_officer@vfryt.com
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
© Radure Handling Pvt. Ltd. All Rights Reserved.
VFRYT, operated by Radure Handling Pvt Ltd, is a supply chain startup that offers digital forwarder services for modern-day logistics.
